📦 Orders are processed within 24 hours and shipped with USPS.

🛡️ Optional Shipping Protection — $3.95

Protect your order against loss, damage, or theft during transit.

🌎 Free Worldwide Shipping

⏱️ Estimated Delivery Time: 3–8 Business Days

For more details, please visit our Delivery Information page.

We offer free and fast worldwide shipping.

f you need to change an order that you just placed through our website, you need to email support@lucentahome.com immediately with your changes.

Typically our orders take 1 business day to process, so if you catch us before your order has been processed we may be able to change it.

We do our very best in attempting to accommodate your request, but unfortunately we are no longer able to make changes once the order is processing at our Fulfillment centers and we cannot change the address or re-route them once they are shipped.

Tracking information is typically sent within 1–3 business days after your order has been processed.

Tracking updates may take a few days to appear after shipment. This is normal, especially during transit between facilities.

Please check your spam or junk folder. If you still can't find it, contact our support team.

Yes. You can complete your purchase as a guest without creating an account.

Some items may arrive separately. Please check your tracking information for additional shipments.

Packages may be returned due to incorrect addresses, failed delivery attempts, or customs issues.

If for any reason you are dissatisfied with your product, you can return it for a full refund within 30 days following your delivery.

To be eligible for a return, your products must be clean and undamaged.

Email our friendly customer service team to support@lucentahome.com , and we'll provide you with instructions for returning your items. Easy as that!

Please offer us the tracking number of the returned items. We will promptly refund your money once we receive the returned items.

Please note that the purchaser will bear any shipping costs associated with the returns. These costs are nonrefundable.

Please contact us within 48 hours of delivery and include photos of the damaged item and packaging.

Our checkout process is quick, easy, and fully secure. Simply enter your shipping details, choose your preferred payment method, and complete your order in just a few clicks.

Your information is protected with secure encryption, ensuring a safe and hassle-free shopping experience from start to finish.

We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, Venmo, Apple Pay, Afterpay, and PayPal.

To pay with a credit or debit card, simply fill in the required card information at checkout.

To pay with PayPal, click the "Pay with PayPal" button in checkout and you'll be asked to sign in to your PayPal account. After you sign in, you'll be taken back to lucentahome.com to review and place your order.

Please check your spam folder first. If you still cannot find the confirmation, contact our support team.

Our support team is available Monday through Friday and aims to respond to all inquiries within 24 hours.

Please check your tracking information first. If you still need assistance, contact our support team and we'll be happy to help.

For larger orders, please contact our support team for assistance and information about additional bulk order discounts.