Shipping policy

Shipping Policy

At Lucenta Home, we take pride in ensuring that your order is processed and delivered with care. By placing an order, you agree to the terms below, which are designed to provide clarity for both you and us regarding shipping.

Order Processing

All orders are processed within 24 hours on business days (Monday–Friday). Once an order has been processed or shipped, it cannot be canceled.

Shipping Times (United States Only)

  • Typical delivery time: 3–8 business days
  • During high-volume periods (e.g., holidays): up to 10–15 business days

Shipping times are estimates and not guaranteed. Carrier delays, weather conditions, customs checks, and logistical issues are outside our control.

Free Shipping

We offer free shipping on all U.S. orders — no minimum amount required.

Shipping Carriers

Your order will be delivered by USPS or an equivalent trusted U.S. delivery carrier. We reserve the right to use alternative carriers based on availability and logistical factors.

Tracking Information

Every order includes a trackable tracking number, sent by email once shipped. Tracking updates may take 1–3 business days to appear as the package enters the carrier network.

If your tracking shows the package as "Delivered" but you have not received it, please:

  1. Check with household members or neighbors
  2. Allow 48 hours, as carriers occasionally mark packages delivered slightly early
  3. Contact us at support@lucentahome.com — we will help you file a claim with the carrier and work toward a resolution

Address Responsibility

Please ensure your shipping address is accurate and complete at checkout. We are not able to redirect packages once shipped, and orders returned to us due to address errors may be reshipped at an additional cost.

Delays

If a delay outside our control occurs (carrier backlog, weather, customs, logistics), we will notify you as soon as possible and do our best to keep you updated on your order's status.

Lost Packages (In Transit)

A package is considered lost once the carrier officially confirms this after their investigation (typically 7–14 business days). If your tracking shows "in transit" for longer than expected, contact us and we'll help investigate with the carrier.

Shipping Policy Updates

We may update this shipping policy from time to time to reflect our practices or Google Shopping requirements. The latest version is always available on this page.
Last updated: August 18, 2026

Contact Information

Store name: Lucenta Home
Company name: Lucenta Home
Company Address: 6826HK Arnhem, Netherlands
Warehouse Address: 113 Bleecker St, Jersey City, NJ 07307, USA
Company nr.: 77797396
Email: support@lucentahome.com

We aim to respond to your inquiries within 24 hours.