Privacy policy

Last updated: 27-11-2025
Company: Smartiz Home US
Email: info@smartizhome.com

1. Introduction

At Smartiz Home US (“we”, “our”, “the Company”), we value your privacy and are committed to protecting your personal information. By using our website or purchasing products, you agree to the collection, use, and storage of your data as described below.

2. Information We Collect

We may collect the following personal data:

  • Name, email address, phone number

  • Shipping and billing address

  • Payment information (processed securely by our payment provider)

  • Order history and purchase details

  • IP address and browsing activity on our site

3. How We Use Your Information

Your information is used to:

  • Process and fulfill orders

  • Communicate order updates, shipping, and support

  • Handle refunds, returns, and chargebacks

  • Comply with legal obligations

  • Improve our services and website

4. Sharing Your Information

We do not sell or rent personal data. Data may be shared with:

  • Fulfillment and shipping partners

  • Payment processors for secure transactions

  • Legal authorities if required by law

5. Data Retention

We retain personal data only as long as necessary for:

  • Order fulfillment

  • Legal compliance

  • Dispute resolution (including chargebacks)

6. Customer Rights

Customers may:

  • Access their personal data

  • Correct or update inaccurate information

  • Request deletion of data (except where retention is legally required)

Requests can be sent to: info@smartizhome.com

7. Security

We use secure servers, encryption, and access controls to protect your personal data. No system is 100% secure, but we implement industry-standard measures.

8. Third-Party Services

We may use third-party tools for:

  • Payment processing (Stripe, PayPal, etc.)

  • Shipping and tracking

  • Analytics (Google Analytics, Facebook Pixel)

These third parties are obligated to protect your data according to our standards.

9. Cookies

Our website may use cookies to improve functionality and user experience. You may adjust browser settings to block cookies, but some features may not work.

10. Updates to this Privacy Policy

We may update this policy periodically. Updates are effective upon posting on the website.