Shipping policy
At Smartiz Home US, we take pride in ensuring that your order is processed and delivered with care. By placing an order, you agree to the terms below, which are designed to provide clarity and protect both the customer and our company from shipping-related disputes.
Order Processing
All orders are processed within 24 hours on business days (Monday–Friday).
Once an order has been processed or shipped, it cannot be canceled.
Shipping Times (United States Only)
Typical delivery time:
3–8 business days
During high-volume periods (e.g., holidays), delivery may take up to:
10–15 business days
Shipping times are estimates and not guaranteed. Carrier delays, weather conditions, customs checks, and logistical issues are outside our control and do not qualify for refunds or chargebacks.
Free Shipping
We offer free shipping on all U.S. orders — no minimum amount required.
Shipping Carriers
Your order will be delivered by one of our trusted partners:
USPS Priority Mail
PostNord (US entry partner)
Other equivalent U.S. delivery carriers when needed
We reserve the right to use alternative carriers based on availability and logistical factors.
Tracking Information
Every order includes a 100% trackable tracking number, sent by email once shipped.
Tracking updates may take 1–3 business days to appear as the package enters the carrier network.
A package marked as Delivered by the carrier is considered successfully delivered, even if the customer claims non-receipt.
- In such cases, the customer must file a claim directly with the carrier.
- Smartiz Home US is not responsible for lost or stolen packages after delivery confirmation.
This policy protects us against fraudulent “item not received” chargebacks.
Address Responsibility
Customers are responsible for providing an accurate and complete shipping address.
Smartiz Home US is not liable for:
- packages lost due to incorrect or incomplete addresses
- delays caused by address corrections
- redelivery fees charged by the carrier
Orders returned to sender due to address errors are not eligible for refunds.
Delays
If a delay outside our control occurs (carrier backlog, weather conditions, customs, logistics), we will notify you as soon as possible.
However:
- Delays do not entitle the customer to compensation or cancellation
- Delays cannot be used as grounds for a payment dispute or chargeback
These terms help prevent “late delivery” chargebacks.
Lost Packages (In Transit)
A package is considered lost only if the carrier officially declares it lost.
If tracking shows in transit, the customer must allow the carrier’s investigation timeline to be completed (typically 7–14 business days).
We do not issue refunds for packages still moving within the carrier network.
Packages Marked as Delivered
If the carrier marks the package Delivered, but the customer claims non-receipt:
1. Customer must check with household members/neighbors
2. Customer must wait 48 hours (carriers may mark as delivered early)
3. Customer must file a claim with USPS/PostNord.
4. Customer must provide the official claim number
We do not refund or reship orders that show Delivered in the carrier tracking system.
Customer Support
If you have questions regarding your shipment, contact our support team:
We typically respond within 24 hours.